Jw388 Privacy Policy — Our Commitment to Protecting Your Information

Jw388 is a trusted online Sports Betting platform in Bangladesh. We believe your personal information belongs to you — we are simply its custodians. This Privacy Policy ("Policy") applies to all users of our website and mobile application.

By creating an account or using services on the jw388 platform, you agree to this Privacy Policy. Please read it carefully. If you disagree with any part, discontinue use of the platform and contact us.

This policy is drafted in accordance with applicable data protection laws in Bangladesh and international standards. Any updates will be published on the website with a revision date and communicated to your registered email.

Jw388 collects only the information that is necessary. The table below clearly outlines what data we collect and why.

Personal Identification Information

• Full name, date of birth — for age verification and the KYC process.
• Mobile number and email address — for account verification and communication.
• Address and nationality — to meet regulatory compliance requirements.
• National ID or passport number — for identity verification on withdrawals above a certain amount.

Financial Information

• Mobile banking number (bKash, Nagad, Rocket) — for payment processing.
• Transaction history — retained for account security and dispute resolution.
• Deposit and withdrawal amounts and timestamps — to comply with Anti-Money Laundering regulations.

Technical Information

Jw388 uses the information it collects only for specific, defined purposes. Each of those purposes is clearly outlined below.

• Account Management: For registration, login, identity verification, and account security.
• Transaction Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To resolve your questions and complaints promptly.
• Promotional Communications: To inform you of relevant offers and bonuses based on your preferences (only with your consent).
• Security & Fraud Prevention: To detect suspicious transactions and unusual account activity.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Platform Development: Analytical data is used to improve the overall user experience.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.

Jw388 never sells your information to third-party advertisers. Our business model does not rely on selling data — it goes against our core principles.

Jw388 only shares your information in specific situations and with specific parties. The full list is outlined below:

• Payment Providers: bKash, Nagad, Rocket — used solely to process transactions.
• Identity Verification Service: Authorized verification providers for completing the KYC process.
• IT & Hosting Partners: For platform operations — they are bound by strict confidentiality agreements.
• Legal Authorities: Upon a valid request from a court or government authority under applicable laws of Bangladesh.
• Anti-Fraud Services: To prevent fraud and money laundering.

Jw388 uses cookies and similar tracking technologies. Cookies are small text files saved in your browser that help improve your experience on the platform.

Types of Cookies We Use

You can disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect the functionality of certain platform features.

Jw388 uses industry-standard technology and practices to protect your data. It's not just a policy on paper — we actively safeguard your information every day.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• AES-256 Database Encryption: All sensitive data stored on our systems remains encrypted at all times.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Real-Time Monitoring: Suspicious logins or transactions are detected and flagged in real time.
• Regular Security Audits: Independent experts regularly test our systems for vulnerabilities.
• Limited Access Policy: Staff can only access the information necessary to carry out their responsibilities.

As a jw388 member, you have important rights over your own data. To exercise any of these rights, please contact our support team.

Jw388 does not retain data longer than necessary. The retention period for each data type is listed below.

Once the retention period expires, your data is securely and permanently deleted or anonymized.

Jw388 is strictly for users aged 18 and above. We do not knowingly collect information from or allow account registration by anyone under 18.

Date of birth is verified at registration. In cases of suspicion, we may request a valid ID. If we become aware that a minor's data has been collected inadvertently, we will immediately delete it and close the account.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. Our Data Protection Team will respond within 48 hours.

• Email: support@jw388.bet
• Live Chat: Available after logging in to the platform (24/7)
• Response time: typically within 24 hours, maximum 48 hours

We take every request seriously and remain fully committed to protecting your privacy.